GLOBAL INDUSTRY-SPECIFIC SOLUTIONS

SERVICE MANAGEMENT & CUSTOMER DATABASE

Universal Micro Systems' Service Management and Customer Database systems handle call logging and processing and costing of workshop repairs and service visits. As well as helping your organisation deliver better customer service, they promote internal efficiency and closer monitoring of performance and profitability.

Features include:

• Link to standard Global 3000 ledgers, stock control and order processing modules
• Easy identification of customer, item and warranty/maintenance details
• Full call details recorded
• Change between chargeable/non-chargeable, repair to visit etc.
• Automatic job escalation and flexible scheduling
• Automatic charge calculation with amend option
• Comprehensive enquiries
• Daily, Work in progress and Historical reporting